Refund policy

Return & Refund Policy

At My Year Memory Books, all of our products are custom printed to order through our print-on-demand partner, Lulu Direct. Because each book is uniquely made for you, we are unable to accept returns or exchanges for the following reasons:

• You ordered the wrong item, size, or quantity
• You changed your mind after placing your order
• The item was purchased as a gift and is no longer needed

Damaged or Defective Items

We stand behind the quality of our products. If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of delivery at hello@myyearmemorybooks.com and include:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

We will review your claim and work with our fulfillment partner to arrange a replacement or refund at no cost to you. Please note that minor color variations between screens and printed products are normal and are not considered defects.

Lost or Undelivered Orders

If your order has not arrived within the expected timeframe, please contact us and we will investigate with our shipping carrier. If an order is confirmed lost, we will arrange a reprint and reshipment.

Order Cancellations

Because production begins shortly after your order is placed, cancellations can only be accommodated within 24 hours of purchase. Please contact us immediately at hello@myyearmemorybooks.com if you need to cancel.